Leaving you with less time and resources for everything else.īut happily, automation can help you meet this demand and free your staff up for more important tasks. As a business, you send automated emails, automatically track orders, and auto-generate your accounts… but are you automating social media?Ĭonsumers are spending more time on social platforms each year, using them to keep in touch with brands, resolve customer service issues, and purchase goods.ģ5% of customers prefer social media over other customer service channels and 30% use it to buy products ( source).įor your business, this means spending an ever-increasing amount of time managing comments, messages, and other interactions on social media.
Automation has become a big part of our lives.
